Contact Us
Contact Info
General Customer Service
1-888-295-8134
custservice@toto.com
Hours: 8 a.m.-8 p.m. ET
Monday-Friday
To purchase replacement parts, or for assistance with locating a TOTO showroom or product literature, press 3 when prompted.
Sales Support
1-888-295-8134
Hours: 8 a.m.-5:30 p.m. ET
Monday-Friday
For assistance with product selection, registering your new TOTO product/s, pre- and post-sales support, order status and inventory questions, press 5 when prompted.
Tech Services
1-888-295-8134
techsupport@toto.com
Hours: 8 a.m.-8 p.m. ET
Monday-Friday
For product technical support, including assistance with troubleshooting and installation, or to file a warranty claim, press 4 for Tech Services.
To expedite warranty or repair related issues please have your proof of purchase on hand prior to contacting us. Note: Warranty is only extended to the original purchaser of the product.
After Sales Service
1-888-295-8134
Hours: 11 a.m.-7 p.m. ET
Monday-Friday
For technical assistance, or to schedule a service appointment for your TOTO WASHLET or NEOREST products, press 6 when prompted.
Contact Address
TOTO USA, Inc.
1155 Southern Rd
Morrow, GA 30260
International Inquiries
Request Literature
If you would like to learn more about TOTO and our products, please order a literature packet or visit our brochure page to download a PDF of one of our brochures. You can also visit one of our dealers to pick up more information on TOTO.
Please click on the link that best describes you to receive a TOTO literature packet:
Download Consumer Packet
Download Trade Packet