Contact Us
Contact Info
General Customer Service
1-888-295-8134
custservice@toto.com
Hours: 8 a.m.-8 p.m. ET
Monday-Friday
To purchase replacement parts, assistance with product selection, locating a TOTO showroom or product literature press 3 when prompted.
Sales Support
1-888-295-8134
Hours: 8 a.m.-5:30 p.m. ET
Monday-Friday
For assistance with warranty registration, pre and post sales support, order status and inventory questions press 5 when prompted.
Tech Services
1-888-295-8134
techsupport@toto.com
Hours: 8 a.m.-7 p.m. ET
Monday-Friday
For specific product technical support including assistance with troubleshooting and installation, or to file a warranty claim press 4 when prompted.
To expedite warranty or repair related issues please have your proof of purchase on hand prior to contacting us. Note: Warranty is only extended to the original purchaser of the product.
After Sales Service
1-888-295-8134
Hours: 11 a.m.-7 p.m. ET
Monday-Friday
To schedule TOTO WASHLET or NEOREST bidet repair services, please press 6 when prompted.
Contact Address
TOTO USA, Inc.
1155 Southern Rd
Morrow, GA 30260
International Inquiries
Request Literature
If you would like to learn more about TOTO and our products, please order a literature packet or visit our brochure page to download a PDF of one of our brochures. You can also visit one of our dealers to pick up more information on TOTO.
Please click on the link that best describes you to receive a TOTO literature packet:
Download Consumer Packet
Download Trade Packet